Common Repair Questions
Common Questions or Comments:
- What will it cost to service my instrument?
- Do you have special school/teacher/hire/community group repair special prices?
- I live outside of Auckland, can I courier an instrument for repair to your workshop?
- Can I get my insurance to pay for my repairs?
- Why are repairs and servicing so expensive!? Surely with a little practical know-how I could do the same job myself?
- How do I keep my silver plated instrument clean and shiny?
- Is "clean" or "polish" included in a general service?
- I just had my instrument "serviced", so why does it still look dirty inside and not clean and shiny on the outside?
- What's with all these weird repair terms and definitions? How do I even know or understand what kind of repair I'm getting or paying for?
- "My teacher says..."
- How often should I service my instrument? Do I even need to get a regular service?
- Do you do URGENT repairs? I have a gig tonight, HELP!
- I have an exam next week... I should probably get my instrument checked over beforehand, right?
- What's a "chemical clean"? Does it cost extra?
- What's the difference between an "internal clean", "ultrasonic clean" and "chemical clean"?
- Can I book my instrument in for repairs in advance?
- My instrument doesn't work, how much will it cost to fix it?
- My instrument needs tuning...
- I want to learn how to maintain my instrument myself so in times of crisis I can get it going for the short term until I have a chance to get it done properly
- My wooden instrument has a crack! Can you even fix cracks?
- I maintain my instrument myself, I've fixed it and it's been doing the job fine but but it isn't quite responding the way I want it to... can you just give it a cheap quick tweek or fix to make it better?
- My swab is stuck! What do I do!?
- I'm a bit disappointed with the recent repairs done to my instrument, it doesn't look like any work has actually been done and everything still feels the same as it did when I brought it in...
- Dad/my teacher tried to fix it but...
- My pads have gone mouldy...
- Another technician or shop quoted me a totally different price for exactly the same work, how are repair prices so subjective across the music industry!? How can I trust that I'm not being swindled, either by not getting a quality repair done, or, on the other hand, totally overpaying for repairs I didn't know I was getting or even wanted?
- I want to speak to the technician...
- Intermittent issues?
More content and answers to these questions coming soon...!
In the meantime:
If you have any urgent questions right now, please just give us a call and ask away, we are always eager to help!